Unlike physical goods, electronically distributed software and software licences can be easily duplicated. Due to this, they cannot be sold to another user once the product key is revealed to a customer as it is automatically considered as 'used'. For this reason, we reserve the rights described here to issue a refund. We will evaluate the following conditions:

Problems when placing an order

1. A refund will be assessed within the first seven (7) days from the date of purchase if:

  1. The download links of the product did not work during that period.

  2. The user’s order was never marked as ‘Confirmed’ due to a system or human error, from the moment the customer makes the payment or reports the payment in the case of cash payments.

  3. The product key does not work at the time of installation.

  4. The user has previously contacted our support team to try to solve the problem without success.

Problems during the of the product lifetime

2. Will be assessed a change of Product Key if:

  1. The product key ceases to function on its own in the product’s lifetime.

  2. The user did not attempt to install the product more than 10 times on the same computer because, as described in the purchase conditions, the product includes 10 activations, automatically over the Internet or by telephone through the Microsoft Activation Center. 

3. In no way will a refund be issued or a Change of Product Key will be made if:

  1. The user has shared the product key with other people.

  2. After purchasing, the user requests a refund on the basis that ‘This is not the edition I need’.

  3. The product purchased is not compatible with the customer's device.

  4. The user requires a tax invoice.

In the case of the reimbursement being approved, take into account that the product’s value may take up to 45 days to be reimbursed by the payment processor, such as Stripe, or MercadoPago.

Final note: These refund policies are in accordance with our Terms and Conditions.

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